Terms and conditions
Please carefully read our terms and conditions before signing up for classes, events, private lessons or mental health services.
Bookings and drop-ins
Classes, workshops, courses, retreats, 1:1 yoga lessons and mental health services must be booked and paid for in advance to confirm your place.
Drop-in’s on the day for weekly yoga classes are possible but it is advisable to check there is space before travelling. If space is not available, unfortunately you will not be able to participate.
Payments can be made online at least 1 hour before your class or event, if spaces are available, or in person by credit or debit card.
Regretfully, no refunds can be given for classes, blocked booked classes, workshops, courses, retreats, private lessons and mental health services, including if you are unable to attend due to illness, work or family reasons. See below for information on rescheduling bookings.
Individual yoga classes booked online can be rescheduled if done via the bookings system at least 24 hours before the start of the class. If your class starts at 9.30am on Saturday, and you wish to reschedule, you must complete this online by 8.29am on Friday. This is because the online booking system counts every minute!
Workshops, courses, retreats and block bookings for classes cannot be rescheduled.
Private yoga lessons and 1:1 mental health sessions can be rescheduled at least 48 hours before the start of your session. Please email firstname.lastname@example.org to request an alternative appointment.
Class and event cancellations
We reserve the right to cancel classes and events due to illness or unforeseen circumstances. If a class or event needs to be cancelled, you will be offered the option of a refund or for your booking to be transferred to another class or event.
A minimum number of bookings are required for events (workshops, courses and retreats); in the event of insufficient bookings to make an event viable, you will be informed of the cancellation at least 7 days before the date of the event and be given a full refund or the option to transfer your booking to another event.
Medical and health information
When booking online, please complete the health questionnaire as part of your booking. This needs to be completed only once unless you have new concerns about your health, sustain a new injury, become pregnant or are diagnosed with a new condition.
By attending a yoga class or event, you agree that you will take responsibility for your own health and safety, follow advice given, not push into pain and stop and rest when needed.
Carolyn Smith Yoga and Mental Health (CSY) takes your privacy seriously and is committed to protecting your personal information. This policy sets out how CSY uses and protects any information that you give to us.
What we collect
We may collect the following information:
First and last name;
Medical and health information;
Emergency name and contact information.
What we do with the information we gather
We collect this information to provide a personalised and safe service, and, if you have signed up for emails and newsletters, we will periodically send promotional emails and newsletters about new services and special offers. Contact information may also be used to contact you if you have booked a class that needs to be cancelled at short notice, for example due to severe weather. An emergency name and contact number are requested but you do not need to provide this information. Emergency contacts will only be used in the event of an emergency if you choose to provide this information.
We are committed to ensuring that your information is secure. When you book online with CSY, you will be taken to Acuity, our booking system. The booking system will ask you for your name, email and telephone number. Online payments are also taken through Acuity using Stripe. If you wish to pay by bank transfer, this can be arranged by you emailing us.
In order to receive information about new classes, courses and workshops, special offers, plus any new services we may offer, you can choose to sign up for occasional emails and newsletters. We use Mailchimp to provide this service. Our sign up form asks for your first and last name and your email address only. You can unsubscribe at any time. If you do not wish to sign up, you can also find out about our services and special offers from our website and Facebook page.
Information provided by you electronically or on paper is stored securely for a period of 7 years.
When you visit our website, we use a third- party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. This provides us with information such as the number of people who visited the site. The information provided by Google Analytics is anonymous.
Links to other websites
CSY is not responsible for your personal information on other websites linked to or from CSY. When you use a link to go from CSY to another website, our privacy notice is no longer in effect. Your interaction with the other website is subject to the policies of that website.
Controlling your personal information
We will not sell, distribute or lease your personal information to anyone unless we have your permission or are required by law to do so.
If you believe that any information we are holding about you is incorrect or incomplete, please email us. Any incorrect information will be promptly corrected or removed. You do not have to provide personal information to CSY however it may not be possible to provide you with certain services due to potential health and safety risks.
You can withdraw consent for us to hold any or all personal information we hold about you at any time by emailing email@example.com or firstname.lastname@example.org.
Changes to our privacy notice
CSY may update its privacy notice periodically. Updates will be posted on the CSY website.